01
Support hours
Monday to Friday, 09:00–17:00 UK time, excluding UK public holidays.
Customer support
Clear support, with published response targets.
Outcome Stride supports active customer engagements during UK business hours, with a defined route for urgent security and access issues.
02
Initial response
We provide an initial response to support requests within one business day.
03
Urgent issues
Urgent security or access issues are acknowledged within four business hours.
Support and escalation
Email the team responsible for your engagement.
Send support requests and escalations to hello@outcomestride.com. Include your company, the affected marketplace and a concise description of the issue. Mark urgent security or access issues clearly in the subject line.